3.2 When should I scan something?

With Homerr, it’s all quite simple. The app first distinguishes between customer and courier and then between delivery and collection. The following steps are also explained in the videos on https://www.homerr.com/trainingen

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Customer drop-off

Step 1: In the Homerr app, click on "customer" and then "come to bring. Scan the QR code or the code on the customer's return form.
Step 2: Stick a Homerr QR code sticker on the package and scan it as well. And give the shipping receipt with the corresponding code to the customer.
Step 3: On the first package, you get a notification that a bag code has not yet been scanned. Scan a tie-wrap and keep it with the bag. If a bag is already registered, indicate if the package fits in it. Click on to 'Whoohoo', the customer will receive a track & trace via email. 

When the bag is full, indicate this in the app (while scanning a parcel), scan a new tie-wrap and put the parcel in a new bag. It’s simple!

Customer pick-up

Step 1: Ask for the pickup code from the customer and scan it at 'customer' and then 'comes to pick up'. If the customer does not have a pickup code, you can also find the package in your orders by the customer's name. Then click on 'scan this package out for the customer' at the bottom of the screen. Note: In this case it is still mandatory to ask for ID proof from the addressee for verification.
Step 2: Locate the package, scan the QR code sticker.
Step 3: Click further until the 'Whoohoo!' screen appears. 

IMPORTANT: In order to avoid confusion and theft, customers are not allowed to search for or take their own parcels.

Courier drop-off

Step 1: Unpack the bag when the courier comes to deliver it, you do not need to scan this bag yourself.
Step 2: Open the app and click on 'courier' and then 'comes to deliver'. Scan all packages individually. You can scan them sequentially, a counter will appear at the bottom of the screen showing the total number of packages that our system says are in the bag.
Step 3: Click continue until the "Whoohoo!" screen appears. If you do not have all of the packets in the bag according to our system, you must report them absent before you can click through to the 'Whoohoo!' screen. Should you find a package later you can still scan it as normal via 'courier comes to deliver'.

Courier pick-up

Step 1: Close the bag firmly with the appropriate tie-wrap. In the Homerr app, click on ‘Courier’ and then ‘Picking up’.
Step 2: Scan the bag with the corresponding tie-wrap. Do not do this until the courier arrives.
Step 3: Write down the name of the courier and have them sign in the Homerr app. Click on ‘Continue’.