Parcels shipped via Homerr can have maximum dimensions of 80 cm x 35 cm x 35 cm and a maximum weight of 10 kg. Unfortunately, we have to refuse larger parcels. Homerr locations will not accept oversized parcels. The maximum size of a parcel sent via the Vinted online shop is 40 cm x 25 cm x 15 cm with a weight of 2 kg.
Have you looked in your spam folder? It may have ended up there. If it’s not, please contact our customer service with the following information:
- First name, last name and e-mail address of sender
- First name, last name and e-mail address of recipient
- An image of the debit of payment
- Your bank details
Unfortunately, it is not possible to cancel your shipping label. The label you received is valid for 30 days. You can use it for the next shipment to the same recipient. Unfortunately, we cannot refund the cost.
Unfortunately, it is not possible to change delivery details when the shipment is already underway.
We’re sure you can’t wait to pick up your parcel. But if that’s not possible, don’t worry! Your parcel will be kept at the HomerrPoint for 14 days. During this time, you will receive 3 emails reminding you to pick up your parcel. After 14 days, it will automatically be returned to the HomerrPoint which was used by the sender or the online shop. Unfortunately, we cannot change this.