Parcels shipped via Homerr can have maximum dimensions of 80 cm x 35 cm x 35 cm and a maximum weight of 10 kg. Unfortunately, we have to refuse larger parcels. Homerr locations will not accept oversized parcels. The maximum size of a parcel sent via the Vinted online shop is 40 cm x 25 cm x 15 cm with a weight of 2 kg.
Have you looked in your spam folder? It may have ended up there. If it’s not, please contact our customer service with the following information:
- First name, last name and e-mail address of sender
- First name, last name and e-mail address of recipient
- An image of the debit of payment
- Your bank details
Unfortunately, it is not possible to cancel your shipping label. The label you received is valid for 30 days. You can use it for the next shipment to the same recipient. Unfortunately, we cannot refund the cost.
Unfortunately, it is not possible to change delivery details when the shipment is already underway.
You obviously want to pick up your package as soon as possible. If you can't, that's of course no problem! A package remains at a HomerrPoint for 7 days, during this time you will receive three reminders by email to pick up your package. After that, it is automatically returned to the sender's HomerrPoint or the webshop. Unfortunately, we cannot change this.
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