It is possible that the shipping confirmation ended up in your spam folder, so check that first. When your parcel is handed in correctly, you automatically receive a shipping confirmation by email. In the unlikely event that your parcel was not handed over correctly, we recommend you go back to the location you dropped off your parcel and make sure it’s handed over correctly. You will then receive the shipping confirmation automatically. If it is no longer possible to hand over your parcel correctly and it’s been picked up by the courier, please contact our customer service.
Unfortunately, something may have gone wrong with the shipping of your parcel. If your parcel’s Track & Trace status has been inactive for more than 14 days, we advise you to contact Vinted’s help desk. It is important that you report this to the online shop in question and ask for their approval to start an investigation into the parcel. This investigation is carried out by Vinted and Homerr. Vinted will provide us with the information we need to trace your parcel. Vinted will keep you informed about the investigation’s progress.
In case it is a parcel with a direct shipping label through Homerr, we kindly ask you to contact our customer service via the button "my answer is not there".
This is obviously very unfortunate. We kindly request you to contact the responsible webshop. They will do everything they can to resolve the situation with you. In case the parcel has a direct shipping label from Homerr, we kindly ask you to use the button 'my answer is not listed' to contact our customer service for a proper follow-up.
In the event that a location cannot be visited due to unforeseen circumstances, we unfortunately have to move to an alternative location in the vicinity. We will select this location within a maximum distance of 10 kilometers as the crow flies (to ensure sustainability in transportation). We hope that you can still pick up your parcel at the alternative location. We apologize for this inconvenience.
Unfortunately, your parcel has arrived at the wrong location. Your parcel will automatically return to the distribution centre at the next collection time. There, the parcel will be scanned again and linked to the Homerr location of your choice. This will cause a delay of approximately one week. As soon as the parcel has arrived at the correct location, you will receive an e-mail about this. In case the status has not changed after 5 working days, we kindly ask you to contact our customer service via the button 'my answer is not there'.
We’re sure you can’t wait to pick up your parcel. But if that’s not possible, don’t worry! Your parcel will be kept at the HomerrPoint for 14 days. During this time, you will receive 3 emails reminding you to pick up your parcel. After 14 days, it will automatically be returned to the HomerrPoint which was used by the sender or the online shop. Unfortunately, we cannot change this.
Unfortunately, we have no insight into transport in France. This is because the transport there is handled by another transport company. For more information about statuses in France, please contact Vinted’s help desk. They’ll have the tracking status supplied by the French transport company.